Shipping & delivery

Shipping is exactly $21 USD per order to a supported US shipping address, regardless of product, quantity, weight, subtotal or number of packages. This charge is separate from free pickup and local delivery.

There are no weight tiers or free-shipping merchandise thresholds. Missing weight or standard-carton measurements do not block otherwise shippable products. Sales tax is calculated separately under our existing checkout rules.

Hazardous or transport-restricted goods, products awaiting transport clearance, pickup-only items and unavailable products cannot be shipped automatically. Checkout identifies blocked items. Choose free pickup, call (512) 924-8744, or ask about shipping eligibility. A flat customer charge does not guarantee carrier cost coverage or override transport laws.

We deliver to the listed postal areas around Austin, Round Rock, Cedar Park, Georgetown and San Marcos, Texas (TX). Postal borders differ from city borders: eligibility is determined by TX and a covered ZIP code, not the city name. ZIP+4 is accepted using its first five digits.

Delivery requires a street address; PO boxes are excluded. Addresses outside the listed TX ZIP codes are not eligible for delivery; free counter pickup remains available to everyone.

Local delivery is $25 plus $7 per round-trip road mile from our North Austin store to your address and back. At checkout, enter your delivery address and the exact price is calculated from the measured road route before any payment is taken — the quote is shown to you and confirmed as part of your order total. Route distance is measured by road; our driver confirms truck access at delivery.

Outbound and return road distances are calculated separately and added together. There is no automatic free-delivery order threshold. Road routing does not establish truck access; if routing or address validation fails, request a quote before payment.

Want free local delivery? Call and speak to sales about setting up a subscription account and get free deliveries every month! Call (512) 924-8744.

If your address cannot be quoted automatically, call (512) 924-8744 or send a quote request with your address and order, and we will confirm the exact delivery price with you in advance.

Need a large or palletized order delivered by our box truck? Truck delivery is also priced per trip by distance and confirmed with you before you order.

Total arrival time is 2–5 business days: 1–2 business days for handling plus 1–3 business days in transit.

Business days are Monday–Friday, excluding holidays. The order cutoff is 12 noon Central Time, Monday–Friday. Orders received after the cutoff, on weekends or on holidays begin handling the next business day.

Pickup is free at 10829 Jollyville Road, Austin, TX 78759. Order and pay online, then collect at the counter — or just visit the counter.